JOB-1707
A fast-growing startup applies conversational AI agents to the accounts-receivable and collections space and serves large enterprise customers. It is looking for an engineer who is just as comfortable on a customer call as in a code editor and who will carry client rollouts from kickoff to launch.
Your focus
- Collect requirements from enterprise customers and run regular sessions that guide them through onboarding
- Configure and build AI agent deployments, from simple setups to technically demanding custom work
- Stay in direct contact with clients by email and phone, checking that the agents handle real scenarios properly and fixing issues on the spot
- Get each customer live and make sure they see a return within the first month after launch
- Act as the single owner of the customer relationship, answering to the client rather than to an internal chain of command
Ideal background
- At least two years as a forward deployed engineer, solutions engineer or software engineer, with regular customer contact
- Experience shipping products in a production environment
- Sound system design instincts, able to turn a customer’s problem into a scalable technical solution
- Excellent spoken and written communication
- Familiarity with Node.js, TypeScript, React, AWS, SQL or LLM tooling is helpful, and interest in voice AI is a plus
- Genuine desire for client-facing work; this is not a heads-down engineering seat
On-site in New York, NY. Candidates on a work visa may transfer.
