JOB-2157

A fast-growing, product-first AI data operations startup with very high customer retention is hiring a Technical Account Manager to be the primary point of contact for its most important customers.

Responsibilities

  • Own retention for your accounts and manage stakeholders, timelines and account plans
  • Dig into large and messy customer datasets to understand, map and manipulate the data
  • Monitor usage and failures on the platform and adjust customer playbooks as needed
  • Work in the field with delivery, product and engineering teams, debug live and travel when needed
  • Turn frontline feedback into clear product requirements and implementation guides

Qualifications

  • 4–9 years as a Technical Account Manager at Series A–C startups, ideally vertical SaaS
  • Strong technical foundation: comfortable with data models and large spreadsheets (coding not required)
  • Calm, clear communicator with both non-technical operations teams and technical stakeholders
  • Stable tenure history
  • Support-engineering background or fintech/healthtech experience is a plus

On-site in New York, NY, five days a week (local candidates only). Competitive equity; variable compensation to be added.