JOB-1981
A fast-growing healthcare AI company that builds voice agents for patient communication is hiring senior customer-facing strategists to guide health organizations after launch. The role blends account ownership, consulting and customer advocacy within a function that is still being established.
Your focus
- Own a portfolio of ten to fifteen complex accounts from launch through adoption, then renewal and expansion, spanning mid-market, enterprise and health-system segments
- Advise executives and operational leaders on where AI could raise performance and widen patient access
- Manage onboarding and training of newly launched customers, in close coordination with the technical deployment team, and handle frontline support, escalations and customer recovery
- Hit net revenue retention goals by reinforcing value, finding expansion openings and addressing churn risk early
- Carry customer feedback to product, engineering, sales and solutions colleagues
- Build playbooks, processes and knowledge resources, and mentor junior colleagues as the team expands
- Run business reviews and on-site visits and represent the company at conferences, with travel up to a quarter of the time
Background we want
- Five to ten years in post-sales roles such as customer success, implementation or consulting, owning adoption, retention and expansion
- Experience helping customers adopt AI or automation products and explaining features in plain terms
- Ownership of the post-sales journey, from pre-pilot scoping through production
- Startup experience; healthcare technology is a plus
- Concise, executive-level communication
Hybrid in either San Francisco or New York, NY, with a preference for San Francisco; no relocation help. Visa sponsorship and transfers are not available.
