Head of Deployments (Industrial AI)

An industrial AI company that installs sensing technology and machine learning inside manufacturing plants for some of the biggest names in food and drink is hiring a leader for its field deployment organization. The team is about to expand quickly, and this person will guide it. The position reports to the chief revenue officer and gives a real voice in how the product, the engineering group and the business evolve.

Scope

• Each week, re-rank what the field engineers should tackle, assigning people to sites and stepping in when a project goes sideways
• Track down enterprise rollouts that have stalled anywhere in the world and put them back on schedule, including leading difficult customer conversations alongside sales
• Explain the deployment approach to midsize and large prospects ahead of contract signature, and grow accounts that span several plants
• Recruit field engineers within America and abroad, then coach them with timely feedback following every plant visit
• Hold metrics, forecasting and capacity discussions with the founders, bring field lessons into the product roadmap and help make deployment work a regular billable service

What you bring

• Five to twenty years leading deployment, professional services or field engineering teams in industrial automation or manufacturing software
• Hands-on history of taking technology onto customer plant floors and managing complex multi-site or global rollouts
• Command of the automation stack (PLC, SCADA, HMI, MES, historians) from kickoff to go-live
• Comfort with 25 to 50 percent travel, including international trips
• A solutions-first attitude and a willingness to stay close to customers rather than only managing people
• A bachelor’s degree in an engineering discipline is preferred

On-site in Boston. Not able to offer visa sponsorship or transfers.