Customer-Embedded Product Manager (Voice AI)

An AI startup (Series A) that builds voice agents is looking for a product manager who works inside customer accounts. You would be responsible for the journey after a deal closes: launching agents, tuning their performance and expanding usage. Clients include several of the biggest US financial firms. You will also help shape how this brand-new function runs as the company grows.

Duties

• Manage a set of client relationships: learn how each business operates, set up and release voice agents, and uncover further applications
• Hold strategic discussions with senior customer stakeholders, articulating benefits, demonstrating return and supporting claims with numbers
• Dive into specifics when called for, for instance listening to particular calls, adjusting dialogue flows and handling regulatory requirements
• Relay what customers need to the product group in the form of clear capability requests
• Contribute to the working methods and standards for the function

Requirements

• Five or more years in customer-facing product, solutions engineering or strategy consulting, preferably at a venture-backed startup
• Good product sense and enough technical depth to debug, plus familiarity with everyday AI tools
• Comfortable with numbers and with unclear problem statements
• A background in B2B software or regulated sectors is an advantage

San Francisco office four days a week. Visa transfers and new sponsorships are possible.