Renewals Manager (Conversational AI for Housing)

A high-growth AI software company is looking for a Renewals Manager to own the customer renewal process from forecasting through negotiation, locking in multi-year revenue and uncovering expansion opportunities.

Your focus

• Work directly with C-level, VP and director stakeholders to take renewals from outreach to close
• Manage a high-volume book of business and beat retention and multi-year renewal targets
• Spot upsell and cross-sell opportunities along the way
• Keep a rolling 90-day forecast of renewal rate, net revenue retention and risk
• Partner with sales, customer success, finance and legal, and share customer feedback with product
• Help build repeatable renewal playbooks, email cadences and reporting

What you bring

• 4 to 10 years in quota-carrying account management at a B2B SaaS startup
• A record of hitting upsell and cross-sell quotas
• Experience running a fast-paced, high-volume book of business
• Nice to have: real estate or proptech background, or a sales-first path through SDR and AE roles
• Career stability, ideally with internal promotions

On-site in New York or Boston.