JOB-1880
A high-growth AI software company serving enterprise customers is hiring several post-sale solutions engineers. Each one owns customer implementations from the moment a deal is signed until the customer is live, mixing technical configuration work with a close customer relationship.
Scope
- Run the whole technical rollout: requirements, configuration, testing and launch after the sales handoff
- Work closely with sales, customer success and engagement colleagues so the customer sees one coordinated team
- Map customer workflows and turn them into practical implementation plans suited to how each customer operates
- Juggle multiple implementations across product lines at once
- Handle integrations and data migration, including work at the API and data layer
- Relay what you learn in the field to product and engineering, and help build playbooks, templates and onboarding materials
- Travel to customer sites from time to time
Qualifications
- Roughly three to seven years of post-sales implementation or solutions engineering at a SaaS startup
- Accountability for both the technical work and the customer relationship, from discovery through go-live
- Comfort sizing up, configuring and debugging APIs and data flows without leaning on engineering
- A technical undergraduate degree and an ability to explain complexity to technical and non-technical audiences
- Experience with configuration-heavy products such as CRM platforms is a plus
On-site in New York, NY, Texas or the San Francisco Bay Area. Visa transfers considered.
