Customer Success Manager (Healthcare AI)

A growing healthcare AI startup wants a manager of customer success to help its clinician customers get real value from the product. The role is front-line: direct contact with clinicians, onboarding support and the operational workflows that keep customer success running smoothly.

Responsibilities

• Act as the main contact for clinicians, from first onboarding through training and ongoing use
• Handle daily success operations such as scheduling, follow-ups, documentation and internal coordination
• Write and maintain learning materials, guides and other resources that help clinicians use the product
• Watch how clinicians use the product, flagging patterns and sharing insights with the team
• Collect clinician feedback and pass it on to shape product improvements and the success approach

Qualifications

• Three to eight years in a customer-facing or operational role at a technology company, including time at an early-stage startup
• A highly operational approach to customer work
• Comfort with, or the ability to quickly learn, tools such as HubSpot, Canva and Airtable
• Quick learning, strong attention to detail and a warm, positive manner that helps defuse customer frustration
• A genuine personal reason for working in healthcare
• Prior experience at a healthcare AI startup is a plus

Hybrid in the San Francisco Bay Area. Visa sponsorship and transfers are not available.