Help Desk Technician

Target Salary: $75,000–$95,000 + Benefits

JOB SUMMARY

A growing professional services firm is seeking a Help Desk Technician to provide technical support across hardware, software, and mobile devices. The role is ideal for candidates who enjoy troubleshooting, supporting end-users, and maintaining technology systems in a fast-paced, collaborative environment. Prior law firm or professional services experience is preferred.

RESPONSIBILITIES

• Provide technical support for hardware, software, and mobile devices.
• Support video conferences via Teams and Zoom.
• Maintain and track equipment inventory.
• Document support activity in the firm’s ticketing system.
• Occasionally travel to other offices and support office buildouts/expansions.
• Provide shift coverage or extended hours as needed.

REQUIRED SKILLS & EXPERIENCE

• Experience with Microsoft Windows 11, Microsoft 365 (Outlook, Word), and iManage (preferred).
• Strong written and verbal communication skills.
• Excellent interpersonal skills and ability to work both independently and collaboratively.
• Ability to learn new tasks quickly and adhere to established procedures.
• Strong documentation discipline.
• Law firm or professional services experience preferred.

EDUCATION

• Associate’s or bachelor’s degree in information systems or related field, or equivalent work experience.