IT Site Support Specialist

Salary Range Target: $70,000 – $100,000 Base Salary

Company Background

A globally recognized law firm known for its excellence in client service and legal innovation. The firm operates in major financial and technology centers worldwide and is consistently ranked among the top law firms globally. With a strong emphasis on professional growth, collaboration, and diversity, the firm offers a dynamic and supportive environment for legal and business services professionals alike. Job Description The firm is seeking a Site Support Specialist (IT) to deliver responsive and hands-on technical support for attorneys and staff. Based in the New York office, this position plays a vital role in ensuring seamless technology operations, resolving IT issues promptly, and participating in project deployments. The ideal candidate will have a strong background in desktop support, a client-focused mindset, and the ability to thrive in a fast-paced professional services environment.

Responsibilities

• Serve as a high-touch, user-focused technical support resource for all on-site personnel.
• Troubleshoot and resolve complex desktop, hardware, software, and connectivity issues.
• Ensure new hires receive comprehensive IT onboarding and setup. Support hardware and software deployments, upgrades, and configuration tasks.
• Collaborate with central IT teams to escalate and resolve systemic issues.
• Document all service interactions, resolutions, and ticket updates accurately.
• Participate in local and firmwide IT projects, ensuring timely implementation.
• Provide support for AV systems, mobile devices, printers, and video conferencing tools.
• Maintain awareness of current and emerging technologies relevant to desktop services.
• Participate in the IT on-call rotation and provide occasional off-hours support.

Requirements

• Associate degree or equivalent experience in Information Technology or related field.
• Minimum 2 years of experience in desktop or technical support within a corporate environment.
• Strong troubleshooting expertise across Windows OS, hardware, printers, and mobile devices.
• Excellent interpersonal and communication skills with a client-service mindset.
• Proven ability to prioritize tasks and manage time effectively in high-pressure situations.
• Familiarity with ticketing systems and knowledge documentation tools.
• Technical certifications (e.g., CompTIA A+, MCP) preferred.
• Ability to lift and transport moderately heavy equipment such as laptops and monitors.
• Must be available to work onsite regularly and support occasional after-hours requests.