Application and User Adoption Specialist

Salary Range Target: $100,000 – $125,000 Base Salary

Company Background

A prestigious global law firm known for its innovative legal strategies and outstanding client service across financial services, corporate, litigation, and regulatory sectors. The firm fosters a collaborative environment where technology plays a key role in supporting client outcomes, professional development, and business operations. Business services professionals are critical to delivering operational excellence and empowering teams with forward-thinking solutions.

Job Description

The firm is seeking a dynamic and tech-savvy Application and User Adoption Specialist to join its Information Technology team. This individual will be responsible for driving user adoption, training, quality assurance, and user support initiatives related to the firm’s core technology platforms. Based in the New York office (with a hybrid work schedule), this role will partner with IT leadership and legal professionals to enhance end-user proficiency, ensure seamless onboarding, and foster a culture of continuous improvement through technology enablement.

Responsibilities

• Design and deliver effective onboarding programs for new hires, tailored to roles and departments.
• Create and maintain up-to-date user documentation, training guides, and learning materials across print and digital formats.
• Deliver one-on-one coaching and personalized learning sessions for attorneys and staff.
• Develop and implement role-based Learning Paths to elevate user proficiency and track measurable learning outcomes.
• Lead internal training initiatives and maintain the Learning Management System (LMS), ensuring accurate records and reporting.
• Collaborate with IT and business stakeholders to optimize workflows and enhance service delivery through technology.
• Actively participate in quality assurance testing for new or updated desktop/mobile tools, ensuring readiness before firmwide deployment.
• Translate complex technical concepts into user-friendly language, ensuring training is accessible to all skill levels.
• Promote awareness of available services through firmwide communications and service catalog updates.
• Engage in software patch and application testing to ensure performance standards are met.
• Provide direct support for technology-related Help Desk tickets assigned to the training team.
• General Expectations Take initiative in identifying training needs and proposing user-focused solutions.
• Remain informed of new learning technologies and techniques to continually improve delivery and engagement.
• Participate in cross-functional IT projects and serve as lead for user training initiatives when needed.
• Foster strong relationships across the firm to promote adoption and usage of evolving tools and platforms.
• Maintain a user-centric mindset with a high level of professionalism and discretion.

Requirements

• Bachelor’s degree required; advanced certifications or recognized training qualifications preferred.
• 4–8 years of experience in a legal or professional services environment with a focus on user training, adoption, or application support.
• Strong instructional design skills and familiarity with modern adult learning methodologies.
• Expertise in Microsoft 365 applications and business collaboration tools.
• Outstanding verbal and written communication skills with attention to detail.
• Experience translating technical concepts into digestible, user-friendly content.
• Comfortable supporting technology in both one-on-one and group training settings.
• Must be responsive, adaptable, and capable of working both independently and within a team.