Client Account Manager

Salary Range Target: $100,000 – $120,000 Base Salary

Company Background

A globally recognized law firm known for its innovative legal solutions, client-first culture, and commitment to excellence. With offices in key U.S. and international markets, the firm supports high-profile clients across diverse industries. It fosters a collaborative and inclusive work environment that values initiative, precision, and results.

Job Description

Our client is seeking a detail-oriented and client-focused Client Account Manager to join its Financial Operations team. This role manages the full billing and collections lifecycle for a dedicated portfolio of attorneys and clients, ensuring accuracy, compliance, and exceptional service delivery. 

Responsibilities

• Oversee end-to-end billing, collections, and account management for assigned attorney/client portfolios.
• Collaborate with attorneys and pricing teams to establish and manage alternate fee arrangements, budgets, and rate structures.
• Ensure compliance with client billing guidelines, e-billing systems, and engagement terms.
• Review, edit, finalize, and submit invoices, resolving discrepancies and handling client inquiries directly.
• Forecast monthly billing and collections activity based on attorney input.
• Manage client trust accounts, apply payments, and resolve unapplied funds or billing issues.
• Analyze financial performance and provide reporting to support matter profitability and strategy.
• Lead collection discussions with attorneys and develop tailored follow-up plans.
• Contribute to process improvement projects and share best practices with the team.

Requirements

• Bachelor’s degree in Accounting, Finance, or Business preferred.
• 3+ years of billing, collections, or account management experience; law firm or professional services background strongly preferred.
• Experience with complex billing arrangements and financial analysis. Strong communication and interpersonal skills with a proactive, client service mindset.
• Ability to multi-task, prioritize, and deliver accurate, detailed work in a fast-paced setting.
• Familiarity with international clients and e-billing platforms a plus.