Manager, Billing & Collections

Salary Range Target: $160,000 – $190,000 Base Salary

Company Background

A leading global law firm with a reputation for excellence and innovation, serving top-tier clients across key industries. Known for its collaborative culture and commitment to professional development, the firm values operational efficiency and strategic growth through a global lens.

Job Description

Our client is seeking a Manager, Billing & Collections to lead the creation and execution of a centralized training and development function. This role will oversee the recruitment, onboarding, and continuous training of billing and collections professionals worldwide, ensuring alignment with firm policies, process consistency, and high-performance standards.

Responsibilities

• Design and deliver foundational through advanced training for global Billing & Collections staff.
• Lead onboarding programs and annual refresher training; manage feedback loops to refine content.
• Oversee documentation of billing/collections policies and procedures.
• Partner with HR and leadership to recruit and develop top-tier Billing Assistants and Coordinators.
• Create evaluation rubrics and performance standards to guide promotions and transitions.
• Support leadership in driving strategic billing initiatives and process improvements.
• Serve as a resource for complex billing/collections issues, ensuring cross-office consistency.
• Monitor training effectiveness and adapt strategy as needed.

Requirements

• Bachelor’s degree required; Master’s preferred.
• 5+ years of training or billing leadership experience in a law firm or professional services environment.
• Strong communication, presentation, and analytical skills.
• Proven leadership with the ability to manage, mentor, and motivate teams.
• Proficiency in Microsoft Office; familiarity with systems like 3E and eBillingHub preferred.
• Experience in international or multi-office environments is a plus.