JOB-1040
Salary Range Target: $90,000-$100,000 Base Salary
Company Background
Launched in the early 2010s, this modern donut and coffee chain emerged from a collaboration between a seasoned baker and a legendary donut maker. Combining innovative flavors with a contemporary café experience, it has expanded to multiple locations, primarily in a major metropolitan area. The chain is celebrated for its whimsical donut varieties, locally roasted coffee, and a vibrant atmosphere that appeals to a diverse clientele. Its growth reflects a successful blend of tradition and modernity in the donut industry.
Job Description
Our client is seeking a QSR Director to lead the design, execution, and scaling of a brand-new training function for a beloved and rapidly expanding multi-unit restaurant group. This role is perfect for someone with deep restaurant operations experience, a tech-forward approach, and a passion for building learning systems from the ground up.
Key Responsibilities:
- Build a scalable, brand-driven learning & development strategy from the ground up
- Lead the rollout and integration of training platforms (LMS, digital onboarding, mobile tools, etc.)
- Design programs for hourly, leadership, and corporate roles with measurable learning outcomes
- Partner closely with Operations, HR, and IT to embed training systems into daily workflow
- Develop frameworks that promote accountability, consistency, and team retention
- Create tools and processes to track performance, development, and compliance
Ideal Candidate Profile:
- 5+ years of experience in Learning & Development, with at least 2 years in a leadership role
- Must have a strong background in restaurant operations (multi-unit preferred)
- Expert-level understanding of training technology, platforms, and e-learning tools
- Proven success building L&D programs and infrastructure in a growing or scaling company
- Strategic thinker who thrives in fast-paced, high-growth environments
- Strong communicator with a hands-on, solutions-oriented leadership style
