JOB-1815
A fast-moving AI startup whose agents handle customer onboarding, adoption and renewal work for enterprise software firms is hiring its first forward deployed engineer. The engineer joins customer teams, carries accounts from problem scoping through launch and feeds field lessons back into what the company ships. It suits someone who wants to serve as the technical anchor of a young company already working with recognizable customers.
Core duties
- Work alongside customers to learn how they manage onboarding, renewals and adoption, then pinpoint where agents create the most value
- Set up and deploy agents on real customer systems, linking data sources such as BigQuery, Salesforce and data warehouses, configuring integrations and single sign-on, and reaching production
- Write evaluations on genuine customer data that show quality prior to release, iterating until agents meet the standard
- Join go-to-market colleagues to win, activate and grow accounts as the technical voice at the table
- Repair the platform itself when it slows you down, and troubleshoot live deployments and agents that misbehave
- Begin with the narrowest complete slice that demonstrates value, and grow from there
Background we want
- Three to seven years in customer-facing software engineering, forward deployed or solutions engineering
- Ownership of customer rollouts, not just platform development
- Hands-on LLM agent work with customers: prompts, evals and long-running agents
- Time at a venture-backed, high-growth startup during its early stages
- Strong Python with FastAPI and React
Hybrid in the San Francisco Bay Area or Los Angeles. No visa sponsorship or transfers.
