JOB-1600
A fast-growing voice AI company whose product handles phone conversations for large enterprises is hiring its first enterprise account manager. The seat is renewals-first: you look after customers that have already gone live, protect the revenue and find room to grow it.
What the seat covers
- Be the owner of relationships with enterprise decision-makers and program leads throughout a portfolio of live accounts, starting at the first live call in production and continuing to renewal; new-logo hunting is off the table for now
- Take responsibility for net revenue retention by forecasting, negotiating and closing renewals and spotting the upsell within each one
- Partner with the sales, customer success and solutions teams, and assume renewals that the success team handles today
- Turn usage and adoption data into internal business cases that help customers move from pilot to production or from one department to many
- Lead executive business reviews and help define how the function operates, reporting to the COO
- Flag obstacles within accounts and hand them to the product and engineering teams along with their revenue impact
Experience that fits
- Two to seven years in post-sale work such as account management or customer success at B2B software firms
- Held a personal renewal and upsell target for a portfolio of a dozen or more accounts at large enterprises
- Comfort with senior stakeholders and difficult commercial conversations
- Concrete accounts, deal sizes and outcomes you can talk us through, with stable tenure
- Bonus: customers in industries that depend on large contact centers, usage-based pricing, AI or voice AI exposure, or a technical background
- Readiness for an intense, in-person startup schedule
On-site in the San Francisco Bay Area or the South Bay (Silicon Valley). Visa transfers and new sponsorship are both open.
