JOB-1537
A fast-moving AI software company serving the residential housing industry is hiring a technical specialist for the period after customers go live. You would serve as the deepest source of product knowledge for one area of the housing suite, linking customers, customer success managers and engineers whenever a problem needs serious technical attention.
Day to day
- Act as the designated expert for one product line, such as leasing, maintenance or CRM, backing up customer success managers and clients once implementation is done
- Investigate client records and API connections to find root causes, spot patterns and confirm everything runs as it should
- Handle technical escalations by triaging problems and giving engineering clear context when a code change is needed
- Help with onboarding and migrating data as new platform offerings roll out
- Pass insights back to product, engineering and customer success so the product keeps improving
About you
- Around five years in a solutions engineering or a comparable technical role after the sale at a software company, with real ownership of implementation, troubleshooting and escalations
- Ease working with data and APIs, backed by a technical degree or equivalent background
- Strong ability to explain complex topics to non-technical stakeholders
- Startup experience, ideally in B2B SaaS, and ease in a build-it-yourself setting
- Willingness to travel up to a fifth of the time for client visits
- Not a fit: profiles limited to pre-sales work
On-site in New York, NY or the San Francisco Bay Area. Visa transfers are considered.
