JOB-1542
A fast-growing business software startup needs a capable generalist who will become a deep product specialist and handle both prospect demos and hands-on customer rollouts. Reporting to a co-founder and CEO, this person guides customers from the sales conversation through setup, training and long-term success, because new accounts are arriving faster than the current team can serve them.
Scope
- Lead discovery calls and demos, field technical questions from prospects and judge whether each one is a fit alongside the sales team
- Produce and maintain customer-facing material such as videos, FAQs and demo assets
- Be the main contact for each new customer: understand their aims, configure the product, connect their data and train their users
- Manage many implementations at once with clear plans, timelines, milestones and open-issue lists
- Troubleshoot problems with product and engineering, flag risks early and pass customer feedback into the roadmap
- Spot churn risk and upsell openings, and coordinate with outside partners and resellers
- Build templates, documentation, tooling and KPIs so onboarding can scale to hundreds of customers
Who thrives here
- One to seven years in a customer-facing implementation, onboarding or customer success role, or in business operations at a venture-backed startup
- Recent hands-on B2B SaaS implementation experience
- Methodical troubleshooting and the aptitude to learn technical concepts
- Strong organization, plus poise when dealing with demanding customers
- Nice to have: SQL or JSON, and familiarity with construction or accounting
On-site in the San Francisco Bay Area. Visa transfers are considered.
