JOB-1441
A small, fast-growing cybersecurity startup is hiring forward deployed engineers to act as the technical front line for its most important customers. The role blends engineering with account ownership: you resolve problems directly and help keep the product experience excellent as the business scales.
Your scope
- Serve as main contact for the largest accounts, taking in every question, bug and feature request
- Deliver fixes and small enhancements fast while stationed alongside customers
- Work with engineers to learn the detection technology and backend well enough to talk credibly to customers
- Lead early discovery on new features that come out of actual customer pain, then feed what you learn into the product code
- Present the product’s technical strengths at trade shows and in demos, working alongside go-to-market colleagues
What you bring
- Two to five years as a forward deployed engineer, or as an engineer at an early-stage startup who worked directly with customers
- Ability to write and ship production code, with proficiency in TypeScript, React or Python
- A background in a demanding customer-facing engineering organization, or in building 0-to-1 products for clients as a founder or early hire
- A computer science or closely related technical degree
- Self-direction: you spot problems and fix them without waiting, and you are at ease with ambiguous scope
- Willingness to travel up to a quarter of the time
On-site in the San Francisco Bay Area. Work visa sponsorship and transfers are not available.
