JOB-1240

Target Salary: $165,000 – $220,000 + Equity + Benefits

JOB SUMMARY
A well-funded AI & creative tools startup is seeking a Product Operations Data Analyst with 5+ years of experience in analytics, business intelligence, or data science. The role focuses on analyzing user-support data, building dashboards, and providing actionable insights to Product, Sales, and Engineering teams in a hybrid San Francisco environment.

RESPONSIBILITIES

  • Build, enhance, and maintain self-serve dashboards and reporting tools for non-technical teams.

  • Establish unified metrics taxonomy for service-health and performance, with automated pipelines and scorecards.

  • Analyze model usage, feature-level engagement, and adoption trends.

  • Conduct bespoke deep-dive analyses and deliver strategic recommendations to leadership.

  • Prototype quickly using tools like ChatGPT, Jupyter notebooks, and Retool before hardening with Engineering.

  • Collaborate with Engineering on predictive models and experimentation, translating results into operational recommendations.

OTHER RESPONSIBILITIES

  • Assist in prioritizing and delivering insights and reporting end-to-end.

  • Contribute to the long-term design and scalability of analytics workflows.

QUALIFICATIONS

  • 5+ years of experience in analytics, business intelligence, or data science, ideally supporting customer support or operations teams.

  • Expert-level SQL skills.

  • Experience at a reputable company and early-stage startup experience.

  • Willingness to work in San Francisco 3 days/week.

NICE-TO-HAVE

  • Experience supporting customer support or operations teams.

  • Experience with creative tools companies.

  • Proficiency in Python or R for advanced analysis.

  • Familiarity with BI dashboards (Looker, Mode, Tableau, Sundial).

TRAITS TO AVOID

  • Multiple short stints (less than 1 year) at companies.

COMPENSATION & BENEFITS

  • Competitive base salary: $165K – $220K.

  • Equity: 0.1% – 0.2%.

  • Hybrid in-office role, 3 days/week in San Francisco.

  • Visa sponsorship considered on a case-by-case basis.