Collections Specialist

Target Salary : $55,000 – $65,000

COMPANY BACKGROUND

A private law firm, in Boston, Massachusetts, that specializes in litigation and business law, including areas such as workers’ compensation, product liability, medical professional liability, construction litigation, and insurance fraud. The firm provides legal services across the United States for a range of clients, encompassing both businesses and individuals

JOB SUMMARY

We are seeking a detail-oriented Collections Specialist to join our team. In this role, you’ll be responsible for reviewing cash receipts, handling attorney appeals, and ensuring timely follow-ups on overdue balances. The ideal candidate will be organized, proactive, and able to communicate effectively with clients, attorneys, and internal teams.

A DAY IN THE LIFE

A day in the life of a Collections Specialist is fast-paced and dynamic, where you’ll take charge of reviewing cash receipts, ensuring payments are accurately posted, and proactively following up on overdue balances. You’ll collaborate directly with attorneys, managing appeal requests and sending timely reminders. Every day brings new challenges – whether it’s tracking outstanding invoices, updating client reports, or resolving flagged issues. If you thrive in a high-energy environment where your impact is felt across the firm, this is the role for you!

RESPONSIBILITIES

• Review daily payments on assigned clients, ensuring accuracy and timely posting, and handle missing payments, write-offs, and appeal requests.
• Follow up on overdue invoices with claim reps, adjusters, and clients via email and phone, including sending letters and overdue notices to insureds.
• Collaborate with attorneys and billing teams to manage appeal submissions, deductions, and invoice corrections, ensuring timely resolution and communication.
• Maintain up-to-date records in ARCS, track flagged emails, and send follow-up reminders to resolve outstanding balances.
• Provide exceptional customer service to internal teams and external clients, preparing reports and addressing inquiries related to payments and appeals.
• Regularly update and create procedures for internal processes, ensuring smooth operations and compliance with all deadlines.

QUALIFICATIONS

• 3-4+ years of experience in collections, billing, or finance, preferably in the legal or insurance sectors.
• Strong attention to detail and accuracy in payment processing and invoice reconciliation.
• Excellent communication skills, both written and verbal, for liaising with attorneys, clients, and internal teams.
• Ability to manage multiple tasks and deadlines efficiently while maintaining high-quality work.
• Proficiency with Outlook, Word, ARCS, and other relevant software.
• Solid problem-solving skills to resolve payment discrepancies and billing issues.
• Strong customer service mindset, with a focus on building effective relationships with internal and external stakeholders.
• Collaborative team player with strong time management and prioritization abilities.