Onboarding & Offboarding IT Specialist

Salary Range Target: $85,000 – $110,000 Base Salary

Company Background

A globally recognized law firm with offices in major financial centers worldwide, known for representing leading financial institutions, multinational corporations, and high-growth ventures on complex legal matters. The firm is widely respected for its collaborative, high-performance culture and its investment in technology and operational excellence. Business services professionals play a critical role in supporting strategic initiatives and ensuring seamless client service.

Job Description

The firm is seeking an experienced IT Onboarding and Offboarding Specialist to manage the full lifecycle of technology onboarding and offboarding for employees. This role ensures a smooth and secure transition for new hires and departing personnel, working cross-functionally with HR, Legal Recruiting, IT, and Records departments. The ideal candidate is detail-oriented, client-service focused, and adept at managing workflows in a high-volume, professional services environment.

Responsibilities

• Coordinate and manage all aspects of onboarding and offboarding across departments.
• Serve as the primary liaison for stakeholders, including IT, HR, Records, Legal Recruiting, and department managers.
• Own and oversee workflows for account creation, laptop and mobile setup, and access provisioning.
• Ensure compliance with firmwide onboarding/offboarding protocols, including security and confidentiality standards.
• Facilitate file transfers, email configurations, and equipment retrieval in collaboration with relevant IT teams.
• Deliver white-glove technical support for new hires, including orientation setup, first login, mobile configuration, and printer setup.
• Maintain accurate records in Smartsheet and other tracking tools.
• Partner with Training and Help Desk teams to drive adoption of firm technologies and assist in technology orientation.
• Support AV and event setup during onboarding periods, including summer/fall programs and lateral integrations.
• Travel to other offices as needed for onboarding support or firm events.

Requirements

• 5+ years of experience in IT, HR, or Information Governance, with a focus on onboarding/offboarding.
• Experience in a law firm or professional services setting preferred.
• Familiarity with Document Management Systems (e.g., NetDocuments), Microsoft Office Suite, and other legal software tools.
• Strong project coordination skills with the ability to manage multiple timelines and stakeholders.
• Excellent communication skills, both verbal and written.
• Customer service mindset with a focus on high-touch, professional engagement.
• Detail-oriented with strong organizational and documentation abilities.
• Ability to handle sensitive data and maintain strict confidentiality.